At Holly & Gold, we respect your privacy and are committed to protecting your personal information. Here’s how we collect, use, and safeguard the details you share with us.

When you place an order, sign up for our newsletter, or get in touch, we may collect:

• Your name, email, phone number, and delivery address
• Payment details (securely processed through trusted third-party
  providers like Shopify Payments, PayPal, or Amazon)
• Your order history and communication with us

We never store your full payment information ourselves.

We use your information to:

• Process and deliver your orders
• Send order confirmations and tracking updates
• Respond to your questions and customer service requests
• Occasionally share special offers or festive news — if you’ve opted in

We will never sell or rent your personal information to anyone, ever.

Like most websites, we use cookies (tiny digital reminders) to help our site run smoothly and understand how people use
it. This helps us make your experience better — from faster loading pages to remembering what’s in your cart.

You can disable cookies in your browser settings if you prefer.

We work with trusted third parties (like Shopify, email platforms, and delivery providers) to run our business. They only receive the information needed to do their job — and are required to protect it.

You can:

• Ask to see the personal data we hold about you
• Update your details
• Request we delete your information (unless we’re required to
  keep it for legal or order history purposes)

Just email us at hello@hollyandgold.com.au and we’ll help.

We take reasonable steps to keep your personal data secure and prevent unauthorised access. That includes using secure platforms, encrypted payment processors, and up-to-date security tools.

We’re always happy to chat. If you have any questions about your privacy or how we handle your data, just email us at hello@hollyandgold.com.au.