Welcome
to Holly & Gold!
By purchasing from us or using our website, you agree to the terms below.
They’re here to keep everything fair, clear, and safe for both of us

Holly & Gold Teapots designs and sells
festive, decorative, and functional teapots and accessories.
Our products are sold via our website, Amazon, Etsy, and other platforms.
ABN: 59 938 170 359
Contact: hello@hollyandgold.com.au

• Orders are confirmed once payment has been processed.
• We reserve the right to cancel or refuse any order (e.g., if stock is unavailable, there’s a pricing error, or we suspect fraudulent activity).
• If your order is cancelled, you’ll be fully refunded.

• All prices are in AUD unless otherwise stated and include GST (where applicable).
• We accept payment through secure, trusted third-party providers such as Shopify Payments, PayPal, Amazon Pay, and others.
• We never store your full payment details.

• We ship Australia-wide and internationally (where possible).
• Delivery times are estimates only — while we do our best, delays caused by postal services or customs are beyond our control.
• Full shipping information can be found in our Shipping Policy.

• If you purchased through Amazon, returns are handled under Amazon’s 30-day return policy.
• For direct orders, please refer to our Return Promise for details on change-of-mind returns, damaged items, and exchanges.
• We may decline returns if items are used, damaged after delivery, or not returned in original packaging.

• We make every effort to display product colours and details accurately, but actual colours may vary slightly due to lighting or screen differences.
• As our products are handmade or hand-finished, small variations in shape, glaze, or decoration are part of their charm.

• Our teapots are designed for decorative and food-safe use.
• We are not liable for any damage or injury caused by misuse of our products.
• To the maximum extent allowed by law, we are not responsible for indirect or consequential loss.

• All designs, images, and content on our website and marketing materials are owned by Holly & Gold.
• You may not copy, reproduce, or use our designs or images without written permission.

We may update these terms occasionally. Any changes will be posted here with a new “last updated” date.

If you have any questions about these terms, please contact us at.
Email : hello@hollyandgold.com.au